Returns Policy:

If you are dissatisfied in any way with your purchase we will give you a full refund provided ......
(1) you advise us within 14 days that you are going to return the item
(2) the item is returned within 14 days from advising us and
(3) the item is returned in perfect, unused condition complete with accessories, tags, box and certificate where appropriate
The sum we refund will be the item’s cost less any original postage costs incurred by Nessa Bears

We do reserve the right to not refund the full cost where items are returned damaged or with accessories missing.