Seller Frequently Asked Questions|
What is Bear Pile?
Bear Pile is a website dedicated to the world of adult bear collecting where artists and collectors alike can advertise new or used bears and bear-related items for sale. The various sections are easy to navigate and show the available bears under headings including Orphans and Just Listed. Those looking to adopt a bear can pose questions or place an order directly with the artists or collectors.
This question is hard to answer as it is different for everyone and depends on the level of membership you purchase, how many bears you have listed, the quality and style of your work, your prices, demand for your products, the competition and timing of catching the right buyer at the right time. That said Bear Pile has over 7000 visitors a day that come to the site and many transactions take place daily. In a months time you may sell several bears or your may sell none. But to give you an idea of how many bears get sold take a look on the Adopted page and see some of the artists that have recently sold their Bears due to Bear Pile. Also, if you are still unsure if Bear Pile is right for you, you could always email a few of the current artists on the system and ask them their opinion and what they think of Bear Pile.
We welcome all artist bear lovers to sell on Bear Pile including collectors. Collector's one-of-a-kind bear postings will show under the Orphans, Bear For Adoption and the Adopted section. If you have non one-of-a-kind bears or other bear related items, they will show in the Non-OOAK and Bear Related sections. Additionally, as a member on Bear Pile all your listings will show in your own private gallery (http://yourname.bearpile.com). If you would like additional promotion for your bears you can also purchase credits to post your bears under the Showcased Bears section.
The orphans section is where a collector (not the artist of the bear) can list their bears for sale. Items listed in this section are displayed in the order of listing with the newest ones being shown first. Members can list one new orphan bear each 24 hour period (which enables all members to get good exposure on the page).
Bears listed in this section are bears that all have been hand picked by their owners to be displayed in this section at the cost of 1 credit (currently $1 USD). This section is a way for members to get additional exposure above and beyond either a Silver or Gold membership.
The Bears for Adoption section contains one bear from each artist or collector that is currently a member on Bear Pile. These include new bears that are made by the artists as well as those who have come from the Orphans section and remain available from collectors. Bears are rotated in this section daily for each member of Bear Pile.
Our definition of OOAK is a bear that has already been made that is an edition of 5 or less.
To sign up, Click the 'Register to Sell' button in the upper right hand corner of the page and follow the instructions for signing up. Once you have signed up you can then start adding your bears to the site which will instantly appear in your Bear Pile gallery and on other sections of the site (one listing per 24 hours).
Bear Pile accounts are individual accounts and are not to be shared. If you are part of a group or collective and wish to use Bear Pile, please have each member of your group sign up for their own account. This keeps it fair for all members.
There is no need to give any notice or do anything to cancel your membership. You simply do not renew and your membership will become inactive and will be considered "cancelled.". Your account will still exist on the system, just it will not be active for the public to see (and buy) your bears. If you ever decide to renew your membership or want to sell bears again, just pay the membership fee and your account will become active again.
It is 30 days from the day you sign up. For example, if you sign up on Aug 25th, your membership will go till August 25 to September 24 (which is 30 days later).
No, your new membership will be added to any days you have remaining from your previous membership.
Simply renew your membership at the membership level you would like to be at. The system will convert any unused membership days into the new level you choose and append them to your membership subscription.
We currently do not offer any sort of auto billing on Bear Pile. Additionally, you will never get any surprise bills using Bear Pile. Once your membership expires you will have to manually renew your membership if you wish to continue to have your bears showing (to the public) on Bear Pile otherwise your account will remain intact but will be inactive on the system.
When you receive an e-mail from Bear Pile confirming an order for a particular bear you should sign into Bear Pile and update the status of the bear to 'Reserved' . If you are not using the PayPal instant payment option (which is offered to you when you post the bear), you should send the buyer an invoice (via email or via PayPal) for the total amount including postage costs with payment instruction. Once you have been paid, you should change the status of the bear to Adopted (and consider moving the bear to an Adopted Category that you have created in your account) and ship out the bear to the customer. After you have changed the status of the bear to Adopted the bear will show in the 'Adopted' section of Bear Pile.
For your own protection do not ship any goods until you have been paid in full and any funds such as checks (or e-checks) have cleared
You don't need to link your Bear Pile and PayPal account. To collect payment from the buyer you just need to give the buyer your PayPal email address (or arrange payment another way) and tell them to send you the amount including shipping costs.
All payments via Bear Pile are done outside of bear pile directly between the buyer and seller. We offer the option of allowing you to hook up your PayPal account to your Bear Pile account so that payments can be made immediately at checkout on Bear Pile, but these payments are not done through Bear Pile so we have no control on how quickly funds are deposited into your PayPal account. All funds will sent via PayPal will be deposited into your account depending on the type of paypal payments you allow and/or how the buyer has paid. Often times payments are deposited instantly, but if, for example, the buyer has paid you with an e-check, it could take up to 1-2 weeks to clear. It is up to you to set your PayPal settings or rules for the kinds of payments you accept from buyers.
All transactions take place directly between buyer and seller and each party is responsible for ensuring the other party is trustworthy. That said, Bear Pile does not knowingly allow fraudulent sellers to sell on Bear Pile and such sellers found to be committing fraud are removed and banned from the system. Also, PayPal offer fraud protection and transaction dispute services. Therefore it is recommended that all payments be done via PayPal to protect yourself as much as possible.
Our system is set sale pricing, so there are no auctions on Bear Pile. If as a seller, you choose to set up accepting direct payments on your items via PayPal, a buyer can not make an offer, they can only pay the amount you have it listed for. But it is always possible for a buyer to contact you via the system and make you an offer or to ask you questions if they wish to.
All bears that you post will be shown in your Bear Pile gallery and show in the Bears for Adoption section. If a bear has been listed previously on Bear Pile (by yourself) it however will not be shown again in the main sections of the site (i.e., Just Listed, Orphans, Non-OOAK, or Bear Related). This keeps the listings on Bear Pile fresh and also keeps members from re-listing bears to gain extra exposure for their listings which would not be fair to other Bear Pile members.
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